Appointment, management and supervision of a Facilities Management Company and third-party service providers to manage all FM soft and hard services including:
- Architectural & Civil Maintenance activities for Interiors.
- Preventive & Corrective Maintenance activities and emergencies of all MEP Equipment and Systems
- Cleaning, security, waste management and other soft services
- Management and Supervision of day-to-day operations
- Responsible for the Fire Life Safety systems and standards in the property
- Establishment and Evaluation of KPIs for service providers
- Bid management for capital improvement projects
- Management and supervision of Procurement Practices and services
- Quality Assurance
- Relationship Management and Tenants' Affairs.
- Evaluation of customer satisfaction and Help Desk service provided
- Coordination with the municipality, relevant ministries, health and environmental and other governmental authorities, such as but not limited to: water, electricity, and the like for payments, requests, permits, etc…
Implementation of the project's internal regulations and by-laws in conjunction with the Employer’s regulations & Sales Agreement conditions
- Compliance with Licenses and/or other government authority requirements
- Assessment of Collections from the owners/tenants (monthly, quarterly or annually)
- Delinquency management for late dues
- Tenancy Manuals issuance and violation management
- Regular property inspections or “walk-throughs”
- Bill Payments such as utilities, subscriptions, etc.
- Annual Insurance reviews
- Association newsletter publication / monthly reports preparation and distribution
- Financial management and reporting (Annual Budgeting and CAPEX Planning)
- Monthly/Quarterly and Annual Operating/Commercial Financial Reporting
- Responsible for the Commercial enhancement of the property where applicable.
- Certifying all payments related to works falling under the scope, both recurring and one-time services.
In depth knowledge and understanding of:
- Facilities Management, Hard and Soft Services
- Asset Management including Lifecycle
- Service Level Agreements and Scope of Work
- Request for Proposals (drafting and responding)
- Local Markets and regional nuances
- Procurement and Contracting
- Design and Construction interface requirements
- Performance management regimes and Payment Mechanisms
- Health, safety, environmental and sustainability issues
- Knowledge of local real estate regulations and practices
- Ability to analyse and compile technical and statistical information and reports with specific regard to energy usage.
- Adept in job-related software, such as an integrated workplace management system (IWMS) and Computer Aided Facilities Management (CAFM).
- Expert in budgeting and financial planning. Good knowledge of key metrics and how to calculate them.
- Expert in managing P&FM contracts.