The IT Manager role is to plan, organize, and manage staff and overall operations to ensure the stable operation of the organization’s IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications, Backup strategies and telecommunications systems. The Infrastructure Team Lead will also schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion.
- Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems (Workstations & Servers), including LANs, WANs, Internet, intranet, security, wireless implementations, backup strategies.
- Install all IT equipment and new licensed computer software, installing and configuring computer hardware operating systems and applications.
- Serve as IT technician assuring 24/7 internet hookup and availability, monitoring and maintaining DGJ computer system and DGJ network.
- Carry out the responsibilities in order of priority under the direction of the IT Manager to provide IT Management and Support.
- Conduct feasibility studies for various upgrade projects, improvements, and other conversions.
- Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration and project management.
- Test network performance and provide network performance statistics and reports; develop strategies for maintaining the network infrastructure.
- Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure.
- Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
- Assist with the planning and deployment of infrastructure security measures.
- Establish service level agreements with business units.
- Train users in the proper use of hardware and software.
- Practice IT asset management, including maintenance of component inventory and related documentation.
- Direct and administrate a contingent of network analysts and technicians, performance reviews, and corrective action.